FAQ
Here you will find a selection of the most frequently asked questions from our customers. If you cannot find the answer to your question, please do not hesitate to contact us – we will be happy to help.
Which payment methods are accepted?
We accept payments via:
Credit cards: Visa, Mastercard, American Express and other common credit cards
Bank transfer
We do not offer PayPal, installment payments, or checks.
How do I find out if a product is in stock?
If a product is displayed on our website, it is in stock. If it is no longer available, it will be automatically removed from our catalog.
What are the delivery costs?
Delivery is free for all orders placed through our website. There are no shipping costs – regardless of the weight or size of your order.
We deliver to Germany, mainland France, and certain countries within the European Union.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track the shipping status of your package on the carrier's website.
How can I cancel or change my order?
If you wish to cancel or change your order, please contact us immediately after placing it.
We will do our best to process your request before shipment. After shipment, you must exercise your right of withdrawal to return the products.
Can I return a product?
Yes, you can return a product within 30 days of receipt.
The product must be unused, in its original condition, and in its original packaging.
See our Returns and Refunds Policy for more information.
How do I request a refund?
If you have returned a product in accordance with our return policy, we will refund the purchase price via the original payment method.
The refund will be processed within 7 business days of receiving the returned product.
What should I do if my product is defective or damaged?
Should a product be defective or damaged, please contact us immediately with photos of the product and your order number.
We will arrange an exchange or a refund, as you prefer.
Are your products guaranteed?
All our products come with a 2-year manufacturer's warranty.
The duration of this warranty depends on the specific manufacturer.
If you have a problem with a product under warranty, please contact our customer service to discuss the next steps.
What are your opening hours?
Our customer service is available Monday to Friday from 9:00 AM to 6:00 PM (local time).
We are closed on weekends and public holidays.
How can I create a customer account?
To create an account, click on "My Account" at the top of our website and select "Create Account".
You will need to provide an email address and a password.
Once created, you can track your orders and save your delivery information.
Are the products you offer intended for professionals or private customers?
We offer a wide range of products, including electric scooters, electric bicycles, electric scooters, electric bikes, electric cargo bikes, electric tripods, electric bikes up to 45 km/h, electric bikes with reinforced XXL frames, folding electric scooters, semi-rigid e-MTBs, men's electric bikes, children's electric bikes, lightweight electric mountain bikes, longtail electric bikes, recumbent electric scooters, special small electric bikes, city electric bikes, full-suspension e-MTBs, complete mountain bikes, and accessories, suitable for both professionals and private customers.
If you have specific requirements, we would be happy to advise you on selecting the right products.
What precautions should I take when using power tools?
We recommend that you always read the operating instructions and follow the manufacturer's safety instructions.
If you have any questions about using a specific product, our team will be happy to assist you.
Can I change the delivery address after placing my order?
If you need to change your delivery address, please contact us immediately.
We will do our best to update the information before shipping.
Changes are not possible after shipment.
This applies to deliveries to Germany, mainland France, and certain other European countries.
How can I contact customer service?
We strive to answer all inquiries within 24 to 48 hours.
Don't hesitate to contact us – we're here for you!
Contact information
GUI SPORTS CUBE
48 Avenue de l'Aquitaine
33560 Sainte-Eulalie, France
Telephone: +33 7 53 97 82 50
Email: support@guisportscube.com